24 x 7 x 365 Live Support
We recognize that technology alone does not provide outstanding products and services. Smart, innovative, empowered people hold the keys to success for our clients and our company. Our staff consists of more than 50 certified cloud professionals and engineers, along with expert support and client-focused system administrators.
Sytes customers have access to live 24 x 7 x 365 support from a seasoned Tier 2 or Tier 3 support specialist. Customers can contact them via email or online chat – whatever’s most convenient. Our support teams maintain dedicated run-books and architecture diagrams for your solution so you never interact with someone who is unfamiliar with your needs. 90% of the time, the support expert who responds to your query will be the one who resolves your issue quickly and efficiently. You never experience any runaround – just results.
Our support teams are incentivized on our collective Feedback scores, which measures the likelihood of our clients recommending us to their peers. Our customer’s satisfaction is the sole criteria for how employee performance is measured.